Jamie Fiedrich

Sr Vice President & General Manager

Avertium

Apr 2023 - Current (3 years 6 months)

Lead the Managed Services business with full P&L ownership. Driving the shift to a platform-based service model, modernizing operations, consolidating technologies, and scaling global delivery across the U.S. and Mexico. Focused on advancing security outcomes through portfolio modernization, expanded operational capabilities, and optimizing customer technologies to support a layered, responsive security strategy.

Vice President & GM, Cosmos

Bishop Fox

Oct 2020 - Jan 2023 (2 years 4 months)

Directed the line of business that combined next-generation offensive security platforms with nation-state-caliber operations teams to deliver continuous offensive security services at scale. Oversaw strategy, P&L, global operations, and product adoption while expanding delivery capacity and improving efficiency across U.S. and Mexico teams.

Vice President - IT Operations

Bishop Fox

Aug 2019 - Oct 2020 (1 year 3 months)

Managed corporate IT, security, and business systems strategy to support rapid organizational growth. Replatformed core systems, improved operational workflows, and strengthened technology foundations to enhance security, performance, and scalability.

Senior Vice President, Digital Services / Rizing LLC

Rizing

Oct 2018 - Jul 2019 (10 months)

Oversaw global shared services and delivery operations for an SAP partner, supporting solutions in Human Capital Management, Asset Management, and Retail. Led the strategy and execution of a multi-region delivery model, strengthened organizational capabilities, and modernized operating practices to improve service quality and global scale.

Senior Vice President - Offshoring & Integrations / Aasonn LLC, A Rizing Company

Rizing

Feb 2017 - Oct 2018 (1 year 9 months)

Owned strategy and delivery of global technology services organization and corporate shared services capabilities including customer experience and business development. Directed shoring of corporate functions including IT services and standardization of processes, security, and infrastructure. Created and managed low-cost business support functions to reduce corporate overhead and improve service quality and consistency.

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Managing Partner - Americas Delivery

Fruition Partners A DXC Technology Company

Nov 2016 - Feb 2017 (4 months)

Managed overall regional business of ServiceNow cloud-based enterprise service management practice through acquisition transition. Included all lines of business, services, and solutions including Professional Services and Managed Services offerings. Accountable for overall profitability, cost of delivery and CSAT. Customer oriented to deliver differentiated experiences with focus on business development.

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Director of Global Managed Services

Fruition Partners A DXC Technology Company

Aug 2014 - Nov 2016 (2 years 4 months)

Lead global Managed Services line of business delivering offerings and services on ServiceNow cloud-based enterprise service management platform. Accountable for complete portfolio including delivery of all services, development and direction of offerings. Worked closely with customers to deliver differentiated services driving business development and new offerings for growth.

Senior Principal - Portfolio Manager - Service Management Offering

CSC

Jan 2014 - Jul 2014 (7 months)

Responsible for strategic development and delivery across the Service Management portfolio of products including accountability for full financial viability as an independent P&L. Worked across multiple stakeholder organizations including interaction with offering managers, development leads, offering architects, and key customers. Developed and evangelized technology strategies supporting innovation within the portfolio including representation of Service Management Offerings in new business development, proposals, and reviews.
Oversaw team responsible for the definition, launch, innovation and retirement of CSC Service Management products. Responsible for defining market requirements and packaging the features into release strategy.

Senior Manager - GIS Tools & Automation

CSC

Apr 2013 - Dec 2013 (9 months)

Leader for global team with 200+ architects, engineers, and developers responsible for end to end enterprise service management and system management tools leveraged across multiple global infrastructure offerings delivered to a global customer landscape while maintaining financial targets.

Service Segment Manager - Strategic Initiatives

HewlettPackard

Jan 2012 - Mar 2013 (1 year 3 months)

Planned and managed transformational programs aligning business strategies, technology solutions, and process improvements to create a differentiated customer experience. Lead multiple global teams to identify and successfully achieve divisional goals. Coordinate and communicate objectives to multiple stakeholder organizations within a complex matrix organizational structure.

Account Delivery Executive

HewlettPackard

Mar 2009 - Dec 2011 (2 years 10 months)

Directed overall delivery of large cable and communications company’s residential email messaging cloud application and underlying infrastructure. Operational and financial responsibility encompassing distributed global teams and multiple vendor/partners. Services included application development and sustain operations, infrastructure management, architectural consultation and end-user support.

Account Delivery Manager

HewlettPackard

Feb 2007 - Mar 2009 (2 years 2 months)

Managed account delivery and financial execution of technology solution supporting customer retail annuity program. This grid computing based solution allowed the customer to optimize hedge strategies and significantly enhance ability to quantify and manage the risk profile of the portfolio. Solution consisted of 250 node compute grid distributed across two data centers.

Operations Manager

HewlettPackard

Mar 2006 - Feb 2007 (1 year)

Operational ownership for all activities of a dedicated network & security operations center supporting public sector customer. Scope of responsibilities included transformation and transition of independent data centers to central locations and management of sustainment activities meeting strict service level requirements.

Production Engineer Lead/Production Engineer

HewlettPackard

Apr 2000 - Feb 2006 (5 years 11 months)

Lead engineering team tasked with the design and deployment of automated event detection, and workflow technologies in support of large-scale system integrator outsourcing engagements. Architected various technology solutions included in service portfolio.

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Jamie Fiedrich

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