SDR @Unifonic || Book me directly! (link in contact info)
County Dublin, Ireland
I excel in bridging the gap between technology and business needs, focusing on nurturing client relationships and identifying potential leads. My approach is deeply rooted in understanding customer requirements and advocating for solutions that enhance their experience.
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Business Development Representative
Salesforce
Mar 2025 - Current(1 year 7 months)
Account Manager
Unifonic
Apr 2024 - Mar 2025(1 year)
Enterprise Business Development Representative
Unifonic
Jan 2024 - Apr 2024(4 months)
Business Development Representative
Unifonic
Aug 2023 - Jan 2024(6 months)
Sales Development Representative
Unifonic
May 2023 - Aug 2023(4 months)
Functional Support Representative
Odoo
Oct 2022 - Mar 2023(6 months)
• Managed LiveChat to provide live support to clients around the clock. • Helped customers with any difficulties they faced with the system. • Generated leads through LiveChat by identifying potential customers and introducing them to Odoo's products and services. • Upsold success packs for customized solutions to existing clients, increasing revenue and customer satisfaction. • Reported areas of improvement within Odoo to management. • Provided support through a rigorous investigation process using Odoo's ticketing service. • Addressed clients' requests functionally or redirected them to the technical team as necessary. • Maintained a high level of customer satisfaction by providing excellent service. and
Product Management Intern
Maqsam
May 2022 - Aug 2022(4 months)
I
Intern
Apr 2022 - Jun 2022(3 months)
Digital Product and Transformation
C
Customer Success Executive
Dec 2021 - Mar 2022(4 months)
By connecting client and property owner goals for mutually beneficial outcomes, I ensured consumers accomplish their intended outcomes while using Hagzi's services.
I
Intern
Oct 2021 - Dec 2021(3 months)
-Double-checked all content on Hagzi.com for compliance with the organization's standards, and reported any posts that did not. -Created a PDF document to brief Embassies on Hagzi's services. -Documented customer's feedback on Hagzi's services. -Documented customer's feedback on viewing appointments. -Checking for faults and errors throughout Hagzi's interfaces. -Made a list of all the technical challenges that the customer support team is experiencing. -Created a Use Case Diagram for Hagzi.com and the Agent app
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Intern
Aug 2021 - Oct 2021(3 months)
Front end training with ReactJS , HTML5, CSS, Bootstrap4. UX Design training and prototype designing using Figma.
Web Development Intern
Csc Beyond
May 2021 - Jul 2021(3 months)
240 hours working on strengthening the basics of webpage design (HTML5, CSS, Bootstrap4 , JavaScript, PHP) and Building websites using WordPress