K
Karunakar Reddy Annareddy
About
Detail
Technical Support Engineer L2
Karnataka, India
Contact Karunakar regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Technical Support Engineer L2Papaya GlobalJun 2026 - Current (5 months)- TTechnical Support Engineer L2Mar 2023 - May 2026 (3 years 3 months)• Delivered 24/7 L2 production support for critical banking applications, ensuring 99.9% uptime.
• Handled P1/P2 incidents, led war rooms, and ensured strict SLA adherence.
• Performed RCA and implemented preventive fixes to reduce recurring issues.
• Monitored applications, APIs, and microservices using Splunk & AppDynamics.
• Built dashboards, alerts, and automated health checks for proactive monitoring.
• Troubleshot API failures, latency issues, and end-to-end transaction flows.
• Conducted log analysis and performance tuning to improve system efficiency.
• Supported deployments, releases, and change management with minimal downtime.
• Collaborated with DevOps, QA, and product teams for faster iss - AApplication Support EngineerDec 2020 - Mar 2023 (2 years 4 months)• Worked as an L1 & L2 Application Support Engineer in a 24/7 production environment.
• Managed Windows & IIS administration and supported cloud services using Prometheus.
• Monitored application and system health via logs, alerts, and connectivity checks (Telnet).
• Handled incident management, escalations (Salesforce), and ensured SLA adherence.
• Troubleshot critical production issues, performed RCA, and minimized business impact.
• Participated in NOC calls and resolved high-priority incidents proactively.
• Collaborated with clients and cross-functional teams for issue resolution.
• Monitored servers, generated health reports, and maintained job flow documentation.
• Utilized AppDynamics for root
Education
verified_user
0% verified
- JNTU Anantapur — Bachelor of Engineering - B.Tech Mechanical EngineeringJNTU AnantapurJan 2014 - Dec 2018 (5 years)Bachelor of Engineering - B.Tech, Mechanical Engineering