Ann Marie Andrino

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Customer Service Consultant (Remote)

Jun 2022 - Current (4 years 3 months)

Customer Engagement(Live Chat): Assisted customers by promptly responding to inquiries, resolving issues, and providing detailed product information to enhance their experience. Problem-Solving: Utilized strong analytical skills to troubleshoot technical issues, manage complaints, and ensure customer satisfaction in a timely manner. Communication: Maintained clear and effective communication, adapting my tone and style to meet the needs of diverse customers while ensuring clarity and professionalism. Collaboration: Worked closely with cross-functional teams to escalate complex issues and gather feedback, contributing to continuous improvement in service delivery. Documentation: Recorded interactions and maintaining accurate records in the C

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Cleaner

Purity Clean Co

Jun 2024 - Oct 2024 (5 months)

Airbnb Cleaner Residential Cleaner Move In/Out Cleaner Post Construction Cleaner

Talent Director (Remote)

Barbizon NYC

Feb 2022 - Jun 2022 (5 months)

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Virtual Assistant

Era Organics

May 2020 - Sep 2023 (3 years 5 months)

Internal Support Associate (Remote)

CommerceLabs

Nov 2019 - Mar 2020 (5 months)

Virtual Assistant

FreeUp

Apr 2019 - Jul 2019 (4 months)

FreeeUp Assistant – Reach out to freelancers that could be a fit for tickets, make introductions to clients, and keep client tickets as low as possible at all times. Handling customer service situations. Problem solving. Responding to clients and freelancers' inquiries via Skype; Responding to clients and freelancers' inquiries via email; Fill tickets, ensuring that freelancer with the right experience is introduced to clients; Assist with Timeclock related concerns: create tickets, timeclock corrections, password reset, report issues to QA; Answer/resolve basic billing questions/concerns; Ensure all pending tasks are completed; -Contact freelancers; Help in providing resolution to client complaints; Live Chat and Other Projects. Show less

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Virtual Assistant

Jul 2018 - Sep 2019 (1 year 3 months)

Responsible for handling Emails and sometimes would contact Amazon for disputes. I was also in charge in managing his Amazon's account health, managing Amazon FBA Inventory, Checking customer returns and editing the listings on his website and on eBay. I also make sure that all of our Inventory are up to date. I also do manual repricing of his Amazon listings. I am also the one who updates our SOP's whenever there's changes with our procedures.

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Assistant Administrative

Revitalized Furnishings

Sep 2017 - Jun 2018 (10 months)

Coordinates and maintains records for staff office space, phones. Creates and modifies various documents using Google Docs. Helping the clients with schedules and doing trainings.

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Customer Service Specialist (Remote)

Feb 2017 - Jun 2024 (7 years 5 months)

Team Lead

Teletech

Dec 2015 - Oct 2016 (11 months)

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Team Lead

Teletech Customer Care Management

Dec 2015 - Oct 2016 (11 months)

Sales Representative

Teletech

Mar 2015 - Nov 2015 (9 months)

Technical Service Representative

Teletech

May 2012 - Feb 2015 (2 years 10 months)

Service Crew

KFC Philippines

Feb 2008 - Apr 2009 (1 year 3 months)

Ann Marie Andrino

About

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